PRE-DEPARTURE CANCELLATION AND CHANGE
The Worry Free Cancellation Waiver allows you to change or cancel your Sunwing travel plans up to 3 hours prior to your scheduled departure time from Canada for any reason, except for no shows or denied boarding.
The Worry Free Cancellation Waiver must be purchased at the time of booking. Changes or cancellations cannot be made once you have departed from Canada. Name changes are not permitted. If you change your travel plans, you must pay the difference if the price of your re-booked vacation is higher and you will not be refunded if the price is lower. The cost for the Worry Free Cancellation Waiver is non-refundable. Subject to certain conditions, you’ll be compensated for the price of your vacation through a combination of Future Travel Vouchers and/or partial refunds. The percentage of travel vouchers vs. refunds will vary depending on how far in advance of departure the trip is cancelled.
The amount calculated in the Cancellation Fees according to the time period of your cancellation date and departure date, will be the amount returned as a Sunwing Travel Voucher.
Please note that if the number of people occupying a room changes, the remaining travellers will be responsible for any additional costs incurred as a result of changes in the per person occupancy rate.
Future Travel Vouchers may be used like cash when purchasing a Sunwing vacation or air only booking. Future Travel Vouchers are valid for one year, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. The Sunwing Vacations Pre-Departure Cancellation & Change Fee Waiver is only applicable to Sunwing packages with Sunwing Airlines as the carrier. Restrictions apply for groups of 10 or more people. Please contact the Sunwing groups sales team for further details.
CLAIM PROCEDURE
To make a change to your existing booking or to cancel your vacation prior to your departure, please call 1-866-388-9387 or contact your travel agent. If you are requesting a cancellation outside of regular business hours and can’t contact your travel agent, please call 1-866-388-9387.
The Pre-Departure Cancellation & Change Fee Waiver Benefits of this coverage are provided by Sunwing Vacations.
Product | When the cancellation is made** | Cancellation fees to be returned as a voucher |
|---|---|---|
Package | 45 days or more before departure | Non-refundable amount required at the time of booking |
44-21 days before departure | 50% of the total package cost (excluding any ancillary purchases) or the non-refundable amount required at the time of booking, whichever is greater, will be refunded as a voucher. The remaining portion will be refunded to the original form of payment. Ancillary purchases will be refunded in full to the original form of payment. Insurance and Paid Price Drop Guarantee are non-refundable. Ancillary purchases include: Seat selection; Premium packages; Elite Plus; baggage fees; excursions; private transfers; online room selection; pre-ordered meals; airport lounge access; insurance (non-refundable); Paid Price Drop Guarantee (non-refundable). | |
20 days or less before departure | 100% of total price (including taxes) | |
Air only flights on board Sunwing Airlines | 21 days or more before departure | $250 per person |
20 days or less before departure | 100% of total price (including taxes) |