Travel advisories

Sunwing Airlines has made the necessary decision to cancel all southbound flights that will be departing from Toronto Pearson International Airport on February 19 and February 20, and all southbound flights departing from Montréal-Pierre Elliott Trudeau International Airport on February 20, to prioritize the safe return of customers currently delayed in destinations due to recent weather disruptions, crew availability constraints and extremely limited hotel capacity. Please note that southbound flights from Montreal-Trudeau that have been delayed from February 20 to depart February 21 are not cancelled and will be protected.

All affected customers will receive a full refund to their original form of payment within 21 business days, with no further action required. This difficult but essential operational decision allows us to redirect our resources toward bringing delayed customers home as quickly and safely as possible.

We understand this decision impacts our customers' vacation plans and sincerely apologize for the disruption. Our team continues to work diligently to minimize further impact on our operations and support affected passengers.

As a result of the extreme winter weather events recently experienced in regions across Canada, coupled with the temporary closure of Toronto Pearson International Airport on February 17, 2025 due to a runway incident, in which several air carriers were required to divert to other eastern Canada gateways during the closure, Sunwing Vacations customers with Sunwing Airlines flights scheduled to depart between February 13 and February 21, 2025, that have experienced flight delays of more than 24 hours, are provided the following options:

Option 1: Travel as planned

Customers with departure dates originally scheduled during this period may choose to travel on the rescheduled Sunwing flight. Travellers should be reminded to sign up for flight alerts and check their flight status prior to departing home and allow extra time for travel to the airport.

Option 2: Change departure date

Customers may make a one-time change to their departure date to commence travel on or before June 20, 2025. The change fee will be waived, however, if the change involves a higher holiday price, the higher amount will be applicable. A cash refund will not be offered if the price is lower, and the customer will receive a travel voucher for the price difference (valid for one year, have no cash value and are non-refundable and non-transferable). Changes to travel dates after June 20, 2025, will incur standard fees and system rates will apply. Customers calling into the Sales Centre are advised that wait times may be longer due to the high volume of calls at this time.

Option 3: Cancel

Customers with Sunwing Airlines flights scheduled to depart between February 13-21, 2025, that have experienced flight delays of more than 24 hours, may cancel with a full refund in the form of a Sunwing Vacations travel voucher with a one-year validity. Customers can cancel in Manage My Booking on Sunwing.ca, and a voucher will be processed within 7-10 business days. No further action is required. If a customer has booked with their travel advisor, the travel advisor can cancel on their behalf in their booking system, and Sunwing will process the voucher in 7-10 business days, with no further action required.

Customers with group bookings should connect with their Groups Coordinator or travel advisor who managed the booking for any changes or cancellations to their travel plans.

We encourage customers to sign up for flight alerts and refer to their flight status for more information on revised flight times.

We sincerely thank our customers for their patience and understanding while we work to overcome challenges as a result of the ongoing winter weather events, and restore regular operations as quickly and as safely as possible.

Please be advised that Toronto Pearson International Airport was closed for part of this afternoon due to a runway incident. The airport has since reopened with extremely limited operations and will be running at a significantly reduced capacity for the remainder of the evening.

As a result, Sunwing Airlines flights to and from Toronto will be delayed for the next 24-48 hours. We encourage customers to sign up for flight alerts and refer to their flight status for more information on revised flight times. For those customers calling into our Sales Centre, please note that we are currently experiencing a high volume of calls and longer wait times are to be expected, so we encourage customers to refer to our website for the most up-to-date information.

In addition, as several air carriers were required to divert to other eastern gateways during the closure, we anticipate that we may also have flight delays to and from other airports in Ontario and Quebec for the next 24-48 hours.

The airport closure earlier today, coupled with recent winter weather events across Canada, may result in some flights being cancelled to and from Ontario and Quebec gateways in the days ahead.

We thank our customers for their patience and understanding during this unforeseen airport closure, and while we work to get them to their intended destination.