Worry Free Plus
PRE-DEPARTURE CANCELLATION AND CHANGE
Sunwing’s Worry Free Plus coverage plan (“Worry Free Plus Plan”) allows you to make one change or cancel your Sunwing travel plans up to 3 hours prior to your scheduled departure time from Canada for any reason, except for no shows or denied boarding. As part of the one change option, a one-time package transfer to another traveller may be done up to seven days prior to your scheduled departure time from Canada is permitted*.
The Worry Free Plus Plan must be purchased within 48 hours of booking and cannot be re-added once the worry free plan has been used. Changes or cancellations cannot be made once you have departed from Canada. If you change your travel plans, you must pay the difference if the price of your re-booked vacation is higher and you will not be refunded if the price is lower. Please note that if the number of people occupying a room changes, the remaining travellers will be responsible for any additional costs incurred as a result of changes in the per person occupancy rate.
The cost for the Worry Free Plus Plan is non-refundable. Subject to certain conditions, you’ll be compensated for the price of your vacation through a combination of travel vouchers and/or partial refunds. The percentage of travel vouchers vs. refunds will vary depending on how far in advance of departure the trip is cancelled. Worry Free Plus Plan is only applicable to Sunwing packages with Sunwing Airlines as the carrier (excluding cruises) and air only flights on board Sunwing Airlines. Worry Free Plus Plan cancellations or changes are not applicable to cruise packages, land portion only, stand alone ancillary product purchases or any packages or flights where Sunwing airlines is not the carrier. The amount calculated in the cancellation fees according to the time period of your cancellation date and departure date, will be the amount returned as a Sunwing travel voucher.
Sunwing travel vouchers may be used like cash when purchasing a new Sunwing vacation package or air only booking. Travel vouchers are valid for one year from their issue date, are non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. Travel vouchers must be redeemed toward a new booking made after the travel voucher’s issue date and by the expiry date, though travel can be for a future date. A 10 day waiting period from issuance is required before a voucher may be redeemed. Bookings with travel vouchers applied are subject to our standard terms and conditions.
The A $20 per person surcharge applies to Worry Free Plus Plan purchases for departures and travel taking place between December 19 and January 5. Restrictions apply for groups of 10 or more people. Please contact the Sunwing groups sales team for further details.
*Name changes and transfer options are not applicable to bookings at Estudio Playa Mujeres and Atelier Playa Mujeres in Mexico.
CLAIM PROCEDURE
To make a change to your existing booking or to cancel your vacation prior to your departure, please call 1-866-388-9387 or contact your travel agent. If you are requesting a cancellation outside of regular business hours and can’t contact your travel agent, please call 1-866-388-9387.
Product | When the cancellation is made** | Cancellation fees to be returned as a voucher |
|---|---|---|
Sunwing packages with flights on board Sunwing Airlines (Excludes cruise packages) | 45 days or more before departure | Non-refundable deposit required at the time of booking |
44-21 days before departure | 50% of the total package price, including taxes (excluding any add-on ancillary product purchases) or the non-refundable deposit required at the time of booking, whichever is greater, will be refunded as a voucher. The remaining portion will be refunded to the original form of payment. Add-on ancillary product purchases will be refunded in full to the original form of payment. Insurance, Wedding Planning Services and Paid Price Drop Guarantee are non-refundable and are excluded from Worry Free Plus coverage. Ancillary purchases include: Seat selection; Elite Plus upgrade; baggage fees; excursions; private transfers; online room selection; airport lounge access; insurance (non-refundable), Wedding Planning Services (non-refundable); and Paid Price Drop Guarantee (non-refundable). | |
3 hours to 20 days before departure | 100% of total price (including taxes) | |
Less than 3 hours before departure | N/A | |
Air only flights on board Sunwing Airlines | 21 days or more before departure | $250 per person |
3 hours to 20 days before departure | 100% of total price (including taxes) | |
Less than 3 hours before departure | N/A |