Question 1

What can my Sunwing representative help me with?

Accepted Answer

Your representative can help you with anything and everything while you are in destination. For example, they can help you book an excursion, address any questions or concerns about the hotel or surrounding area, extend your stay or provide information about your flight home.

Question 2

In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?

Accepted Answer

Sunwing takes all incidents reported very seriously. We take a proactive approach to outbreaks of illness in destination, and regularly monitor any increase in such cases being reported. Should an outbreak or illness occur, Sunwing will work diligently with the destination team to implement measures to contain it. This will include additional hygiene procedures to prevent the spread of illness in the resort, and re-booking guests yet to travel to alternate accommodations while it is being addressed.

Question 3

I am trying to submit a claim with my third-party insurance provider and require documentation to substantiate my claim. Is it possible to get an insurance letter from Sunwing?

Accepted Answer

Please  complete the Contact us form on our website with the information that you require and we will gladly put together an insurance letter for you.

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