Question 1

Canada’s new air regulations state I am entitled to compensation for flight disruptions; how do I make a claim?

Accepted Answer

If your flight was delayed by more than 3 hours or cancelled, you may be entitled to compensation under the Canadian Air Passenger Protection Regulations (APPR). For Sunwing Airlines, you may submit your claim for compensation online by following the prompts. For all other airlines, please visit their websites for more information.

Question 2

I need more information about my rights as an air traveller. Where do I go for information?

Accepted Answer

Please  visit our website or  the  Canadian Transportation Agency website.

Question 3

If I purchase a seat on another carrier as a result of a delay with Sunwing, will you refund me the cost that ticket?

Accepted Answer

No, we will not reimburse any alternate travel arrangements made by you. If entitled these alternate arrangements will be provided by the airline at the time of disruption.

Question 4

The airline I travelled with denied my claim for compensation. I don’t agree with the decision. What is my next course of action?

Accepted Answer

Your next course of action is to bring your claim to the Canadian Transportation Agency.

Question 5

Is there a deadline to claim flight delay compensation?

Accepted Answer

Yes, claims for flight disruption compensation must be submitted to the airline within 365 days of the flight’s arrival date.   Please wait 48 hours after your flight's arrival before submitting.  For all other airlines, please visit their website for details.

FAQs home

Passenger care