FAQs

You are required to bring your electronic documents, which can be accessed within 28 days prior to your departure and once you have paid for your trip in full. E-documents can be accessed through the "My Booking" portal (located in the top right corner of sunwing.ca) or through the Sunwing app under “My Trip.” For cruise packages, exchange voucher(s) will be forwarded to you or your travel agent approximately 14 days prior to your scheduled departure. Your airline ticket(s) will contain conditions as well as the terms of carriage. Prior to departing Canada, it is recommended you save the Airport Transfer Pass QR code unique to your booking and found in the Sunwing App. Present the QR code upon arrival in destination to reduce airport processing times and ensure you get to your transfer faster and hotel with ease.