Question 1

Where can I find information on travelling with a mobility aid, wheelchair or CPAP machine?

Accepted Answer

For more information on special services and accessibility on board Sunwing Airlines flights, you can visit our special assistance page. If you are travelling with a third-party carrier, please visit their website or contact them directly.

Question 2

I require an oxygen tank while travelling. Can the airline accommodate me?

Accepted Answer

If you’re travelling on board Sunwing Airlines and require an oxygen tank, you must add the request at the time of booking through the My Booking Portal  to ensure that we are able to make the arrangements requested. If you prefer to speak with a member of the special services team please email us at specialservices@sunwing.ca or contact a member of our Sales Centre  at 1-877-786-9464. You can also visit our special assistance page for details on requirements. For all other airlines, please visit their website or contact them directly.

Question 3

I require extra care and assistance while travelling. How can I arrange for my needs to be met?

Accepted Answer

If you require special services or assistance while travelling on Sunwing Airlines, the request may be made at the time of booking through the My Booking Portal  to ensure that we are able to make the arrangements requested. If you prefer to speak with a member of the special services team please email us at specialservices@sunwing.ca or a member of our Sales Centre  at 1-877-786-9464. Last-minute requests may not be able to be accommodated. Additional costs may apply for some or all of the services required. Please note that some destinations may not provide the same accessibility standards that we are accustomed to in Canada. For all other airlines, please visit their website or contact them directly.

Question 4

Can my mobility aid be accommodated on the transfer vehicle that’s included in my vacation package?

Accepted Answer

The transfers to and from the airport and hotel are typically standard transfer vehicles and are not adapted vehicles. Your mobility aid likely will not fit on board standard transfer vehicles and you may be required to arrange a separate transfer or adapted vehicle (additional costs my apply). The costs vary according to the distance between the airport and your resort. For assistance and pricing, please email specialservices@sunwing.ca.

Question 5

Are pets allowed on my flight?

Accepted Answer

Sunwing Airlines is only able to accommodate Service and Emotional Support Dogs. For more information, visit our special assistance page. For all other airlines, please visit their website or contact them directly.

Question 6

Should I notify the airline of my allergies?

Accepted Answer

If you have severe allergies, we will do our best to try and accommodate you. For more details on travelling with severe allergies on board Sunwing Airlines, please visit our special assistance page. For all other airlines, please visit their website or contact them directly.

Question 7

I am pregnant. How close to my due date will Sunwing allow me to travel?

Accepted Answer

We recommend checking with your doctor prior to travel. Expectant mothers who are less than 36 weeks pregnant with no previous history of premature labour will be permitted to fly. For more information on travelling while pregnant on board Sunwing Airlines, please visit our special assistance page. For all other airlines, please visit their website or contact them directly.

Question 8

How do I add a special request for my hotel?

Accepted Answer

Special requests for your hotel may be made at the time of booking through the My Booking Portal. If you prefer to speak with a member of our Sales Centre you can contact us at 1-877-786-9464. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711. We’ll be happy to help you with any new or existing reservations.

Question 9

How do I reserve a specific room type and/or location at my hotel?

Accepted Answer

Hotel requests such as room location and bed type preferences may be made at the time of booking and we will pass along all special requests to our hotel partners. Please note that every effort is made to meet your special requests; however, requests are subject to availability and cannot be guaranteed. Some resorts will also allow you to pre-select your room location for a fee which can be done through the My Booking Portal.

Question 10

How can I reserve a wheelchair accessible room?

Accepted Answer

If you would like to reserve an accessible room, the request may be made at the time of booking through the My Booking Portal. If you prefer to speak with a member of the special services team please contact specialservices@sunwing.ca or a member of our Sales Centre  at 1-877-786-9464. Relay services are also available at  1-800-855-0511 (Voice to TTY) OR 711. Please note that some destinations may not have the same accessibility standards we are accustomed to in Canada.

Question 11

Are special requests guaranteed?

Accepted Answer

Any cruise or hotel preferences such as dining times, room locations, bed preferences, etc. that are not associated with special needs must be requested at the time of booking or requested on My Booking Portal. While we will attempt to accommodate special requests, we will not be held responsible if your requests can’t be fulfilled.

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